Contact Sales and Support
We sell and support Zhone Technologies products.
Product Source International Datacomm
330 Franklin Turnpike
Mahwah NJ 07430
201.488.6000 T
201.488.6890 F
sales@psitec.com
www.psitec.com
About Us
Product Source International Datacomm (PSI) is a Zhone Elite Partner providing IMACS equipment to utilities, power companies, local and federal governments, and large communications users.
As an Elite Zhone partner and IMACS distributor, PSI sells, supports and stocks Zhone products. Many orders are shipped the same day. PSI has extensive experience with the Zhone product line, provides fast turn-around on quotes, and provides pre-sales and post-sales technical support.
We have been selling and supporting the IMACS since 1994.
Our Mission
PSI’s mission is to be the best source of Zhone IMACS equipment by maintaining the most knowledgeable and well trained engineers, providing unparalleled support, maintaining a large inventory for fast delivery, the best warranty, and to be totally dedicated and responsive to our customers.
Inventory
- Largest IMACS inventory: $3M+ IMACS stock
- Many orders ship on the same day
Technical Support
- PSI provides pre-sales and post-sales technical support, handles installation issues, training, configuration, trouble-shooting, engineering questions and repair
- PSI maintains approximately 20 IMACS units in our lab to help diagnose customer problems
- PSI provides evaluation equipment to customers
RMA's
- Customers ship failed or defective cards to PSI
- PSI tests these cards on our test bench and works with Zhone to remediate the issue
- Many NTF charges are avoided by PSI validating failure
Summary
- Extensive Experience: PSI is an Elite Zhone partner and the largest stocking distributor of Zhone IMACS products
- Large Inventory of IMACS Products for fast delivery
- Competitive pricing
- Support: PSI maintains a knowledgeable and experienced staff. PSI maintains a test bed to help diagnose and resolve customer issues. Zhone is not staffed to provide support directly to customers
- Responsive - Fast turn-around on support, quotes, deliveries
- RMA processing: we maintain an IMACS test bed to test each card that is returned for repair
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